Celebrate your birthday with a treat from Surfline. Enjoy bonus data with a complementary birthday wish calls from Surfline.
Earn points on every data usage. Redeem free data and other services with points earned.
Exclusive offers including spa and grooming treats, fuel discounts, shopping vouchers from our Partners.
You’ll earn SurfBytes (points) every time you browse. 1GB = 20 SurfBytes. These SurfBytes determine your status. Get more SurfBytes to change your status and have access to the many amazing and exclusive rewards from our partners
Existing customers who have been active over 90 days are automatically enrolled into the program.
New customers must remain active for 90 days to get enrolled into the program.
The more active you are, and the longer you stay, the more points you get.
You’ll earn points whenever you use your Surfline data. Your accumulated point determine your status.
The more data you use the more points you accumulate and move up in status.
As you make your way up the status levels, you unlock more rewards for yourself.
Our partner rewards get more and more interesting the higher you climb up.
1. What is Surf + Rewards?
Answer: Surfline’s loyalty program which will recognize and reward its loyal customers with great rewards.
2. Can both old and new customers participate in the Surf + Rewards?
Answer: Surf + Rewards is available to all 90 days and above active customers in all service classes except those in business corporate service class.
3. How do I register for the Surf + Rewards and at what fee?
Answer: All eligible customers are automatically enrolled onto the program at no fee.
4. How can one start earning points?
Answer: Points are only earned through the usage of customer’s main data.
5. Can I earn points from using my promotional data?
Answer: No. promotional, bonus and gift data usage does not earn points.
6. Will one earn points for using any of the unlimited plans?
Answer: Yes. Customers will earn points from the use of the daily and monthly threshold allocations but points will not be earned from the usage on the throttled speed.
7. What is the points equivalent to be earned for data used?
Answer: 1GB is equivalent to 20 usage points
8. Will my points add up if I have multiple Surfline numbers?
Answer: Points will be earned against unique numbers (MSISDN), customers with multiple numbers will earn points for individual usage.
9. Can I transfer my usage points?
Answer: No. Usage points earned cannot be transferred either in whole or parts.
10. How long can I accumulate my usage points?
Answer: Customers can accumulate their usage points fora period of 3 months after which it’s cleared for a fresh start.
11. What are the various segments and the corresponding rewards?
Answer:
12. Who is eligible for the 2GB birthday bonus and what’s the validity?
Answer: All customers who qualify for the Surf +Rewards are eligible for the 2GB birthday bonus and it’s valid for a day.
13. What is the Birthday call about?
Answer: Customers who by virtue of their points amassed are in the Elite and Royal clubs will get a birthday call from Surfline on their birthday anniversary.
14. How can one earn the usage bonus and what’s the validity?
Answer: Customers in the various segments will automatically be credited with the respective usage bonus on attaining the corresponding usage points in a month. The usage bonus point is valid for 7 days.
15. What are the respective monthly points to earn the usage bonus?
Answer:
Preferred Club => 100 points
Executive Club => 500 points
Elite Club => 1800 points
Royal Club => 2500 points
16. How do I qualify to win the Partner offers?
Answer: Customers who are part of the top users of each segments will be rewarded with partner products.
17. Who are the partners involved in the Surf + Rewards?
Answer: The partners list keeps growing and notable amongst them are X Men Grooming, Niobe Spa, Pink berry, Body Basics Gym etc.
THE TERMS AND CONDITIONS CONTAINED IN THIS DOCUMENT APPLY TO ANY PERSON WHO TAKES PART IN THE SURFLINE LOYALTY PROGRAM. BY PARTICIPATING IN THE LOYALTY PROGRAM YOU AGREE TO THESE TERMS AND CONDITIONS.
FOLLOWING TERMS AND CONDITIONS GOVERN SURFLINE’S LOYALTY PROGRAM.
1.1 Introduction
Surf + Rewards is an end to end loyalty program which rewards customers on their birthday anniversaries and further more to turn bundle usage into a loyalty building block. With these blocks in place, customers will benefit from great rewards.
1.2 Eligibility
1.3 Registration & Cost
1.4 Earning Points
Clubs and corresponding reward table
1.5 Points Expiry
Points will accumulate for a period of 3 months and based on the amassed points, customers will be rewarded with various products. All points will be cleared after the 3 months for a fresh start.
1.6 Rewards
(i) Birthday Bonus
All customers eligible for Surf Rewards will be given 2GB valid for 24 hours to mark their respective birthday anniversaries.
(ii) Birthday Calls
Customers in Elite and Royal clubs will receive birthday calls in additional to the data bonus to commemorate their birthday anniversaries.
(iii) Usage Bonus
Customers in all four tiers will enjoy usage bonus on reaching the usage threshold for their respective tiers in a month. Below are the required points and corresponding bonus for the respective clubs;
Preferred Club => 100 points => 1GB
Executive Club => 500 points => 2GB
Elite Club => 1800 points => 3.5GB
Royal Club => 2500 points => 5GB
(iv) Partner Rewards
Top users from each club based on the usage points amassed over the three (3) months period will be rewarded with partner products/services.
1.7 Rights & Liabilities
