Amazing Offers & Perks
Just for you

Rewards you'll really, really love.

Exclusive offers including spa and grooming treats, shopping vouchers, weekend and holiday getaways from our Partners.

Offers & Perks

Birthday Wish Calls

Preferred
Club

0 - 200 Points

Executive
Club

201 - 800 points

Elite
Club

801 - 2000 Points

Royal
Club

2000+ Points

Birthday Bonus

Usage & Additional Bonus

Ice Cream Delights

1 Month Gym Membership

Spa Treats

mens grooming

get additional free Usage data

Enjoy more and more bonus on every data usage. As you browse, stream videos and music, download and upload files your usage increases and we reward you with more data to do much more of what you love

Get 100pts and enjoy FREE 1GB bonus data (Preferred Club Members)

1
GB
2
GB

Get 500pts and enjoy FREE 2GB bonus data (Executive Club Members)

3.5
GB

Get 1800pts and enjoy FREE 3.5GB bonus (Elite Club Members)

5
GB

Get 2500pts and enjoy FREE 5GB bonus data (Royal Club Members)

Frequently Asked Questions

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Frequently Answered Question (FAQs) – Surf + Rewards

1. What is Surf + Rewards?

Answer:  Surfline’s loyalty program which will recognize and reward its loyal customers with great rewards.

2. Can both old and new customers participate in the Surf + Rewards?

Answer: Surf + Rewards is available to all 90 days and above active customers in all service classes except those in business corporate service class.

3. How do I register for the Surf + Rewards and at what fee?

Answer: All eligible customers are automatically enrolled onto the program at no fee.

4. How can one start earning points?

Answer: Points are only earned through the usage of customer’s main data.

5. Can I earn points from using my promotional data?

Answer: No. promotional, bonus and gift data usage does not earn points.  

6. Will one earn points for using any of the unlimited plans?

Answer: Yes. Customers will earn points from the use of the daily and monthly threshold allocations but points will not be earned from the usage on the throttled speed.

7. What is the points equivalent to be earned for data used?

Answer: 1GB is equivalent to 20 usage points

8. Will my points add up if I have multiple Surfline numbers?

Answer: Points will be earned against unique numbers (MSISDN), customers with multiple numbers will earn points for individual usage.

9. Can I transfer my usage points?

Answer: No. Usage points earned cannot be transferred either in whole or parts.

10. How long can I accumulate my usage points?

Answer: Customers can accumulate their usage points for a period of 3 months after which it’s cleared for a fresh start.

11. What are the various segments and the corresponding rewards?

Answer:

Loyalty statuses for each customer segment

12. Who is eligible for the 2GB birthday bonus and what’s the validity?

Answer: All customer who qualify for the Surf + Rewards are eligible for the 2GB birthday bonus and it’s valid for a day.

13. What is the Birthday call about?

Answer: Customers who by virtue of their points amassed are in the Elite and Royal clubs will get a birthday call from Surfline on their birthday anniversary.

14. How can one earn the usage bonus and what’s the validity?

Answer: Customers in the various segments will automatically be credited with the respective usage bonus on attaining the corresponding usage points in a month. The usage bonus point is valid for 7days.

15. What are the respective monthly points to earn the usage bonus?

Answer:

Preferred Club => 100 points

Executive Club => 500 points

Elite Club          => 1800 points

Royal Club        => 2500 points

16. How do I qualify to win the Partner offers?

Answer: Customers who are part of the top users of each segments will be rewarded with partner products.

17. Who are the partners involved in the Surf + Rewards?

Answer: The partners list keeps growing and notable amongst them are X men grooming, Nyaho Hospital, Pink berry, Bolt etc.

18. Who wins the Ultimate prize?

Answer: The top users to emerge from the Elite and Royal clubs.

Terms & Conditions

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