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Y3n Ky3

1. How does Surfline’s Y3n ky3 work?

Answer: Surfline’s Y3n ky3 which means to share in Twi (a Ghanaian local dialect) is a value added service that enables customers to transfer a portion of their main data allowance to other subscribers at no charge to both the sender and the recipient.

2. Is the service available to all Surfline customers?

Answer: Surfline’s Y3n ky3 service is ONLY available to Surfline consumer customers. The service is NOT available to customers with business subscriptions.

3. Can I gift data from my bonus and/or other accounts?

Answer: No. You cannot gift data from your bonus account or any other account types. You can only gift data from your main data bucket.

4. Am I restricted to send gift data to one person only?

Answer: No. You can gift your data to multiple people (recipients).

5. How many times can I send and receive gift data?

Answer: You can perform a total of 5 Gift transactions every 30 days for both sending and receiving.

6. How can I differentiate data received as gift from data I purchased?

Answer: All gift data is accumulated into the gift data bucket which is separate and different from your main data bucket.

7. What is the minimum amount of data I can send or receive?

Answer: The minimum amount of data per gift transaction is 1000MB (1GB).

8. What is the validity of the received gift data?

Answer: The data received by the recipient will have 15 days validity from day of reception.

9. Which one gets charged first – my main0 data or received gifted data?

Answer: All gift data will be accumulated into the gift data bucket and will be used up first before any other applicable data bundle. Upon expiry of the 15 days validity period or depletion of the gift bundle, you will then be charged from your main data bundle.

10. Can I transfer data from my gift data bucket?

Answer: No. Gift data is not transferable, that is, received gift data cannot be rolled over or sent to another person.

11. Can I transfer data anytime I want?

Answer: You can perform any or all gift transactions ONLY within the first fifteen (15) days of the purchase bundle.

12. How do I send gift data to family and friends?

Answer: Customers can gift the data via USSD. You will be authenticated with a One-Time Password (OTP) to the registered contact numbers before data is sent.

13. How would I know if the data I sent was received?

Answer: On failure or successful delivery of the gift data, both the sender and receiver would be automatically notified of a failed or successful transaction via SMS.

TERMS AND CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY AGREEING TO THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND YOU AGREE THAT THE FOLLOWING TERMS AND CONDITIONS GOVERN SURFLINE’S U-SHARE

• Surfline U-Share is a value added service that enables customers to transfer a portion of their data allowance to other subscribers at no charge to both the sender and the recipient.

• Surfline’s U-Share service is ONLY available to Surfline consumer customers.

• NOTE THAT the service is NOT available to customers with business subscriptions.

• The service is open to all Surfline consumer subscribers with active subscriptions in main data buckets.

• A Customer (donor) with multiple data bundles will be able to gift data only from his/her main bundle. The data received by the recipient will have 15 days validity from day of reception.

• A Customer shall perform any or all gift transactions within the first fifteen (15) days of the purchased bundle.

• All gift data will be accumulated into the gift data bucket.

• A Customer can only send and/or receive a total of five (5) Gift transactions within every thirty (30) days period.

• All gift data will be accumulated into the gift data bucket and will be used up first before any other applicable data bundle. Upon expiry or depletion of the 15 days validity period, a Customer will be charged from the main data bundle.

• A Customer who has received data is able to purchase his/her data bundle and can gift the purchased bundle to other customers.

• A Customer’s minimum volume per gift transaction is 1000MB (1GB).

• Gift data is not transferable, that is, received gift data cannot be transferred or gifted to another person.

• A Customer can gift the data through USSD or Self-care where available.

• On USSD, a Customer will be authenticated with a One-Time Password (OTP) to the registered contact numbers before data is sent.

• On failure or successful delivery of the gift data, both the sender and receiver would be automatically notified of a failed or successful transaction via SMS

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