SURFMAS

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SURFMAS
Promo Description

This Christmas, Surfline rewards all customers for every Surfplus bundle you purchase. Customers will be offered extra browsing hours up to 24 hours depending on the bundle purchased. Get a head start surfing your favourite websites, don't miss the latest episode of your most-loved TV series and download your work files with your extra browsing hours before you main/purchased data is deducted. The more data you buy, the more extra browsing hours you get.

Promo End Date
January 15, 2018
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Frequently Asked Question
(FAQs)
Read FAQs Now
Terms and Conditions
(T&Cs)
Read T&Cs Now

Frequently Asked Questions (FAQs)

1.     What is the Christmas Offer all about?

Answer:  For every Surfplus bundle purchased, customers will be offered some extra browsing hours with validities up to 24 hours depending on the bundle purchased. Customers will, however be capped on how much data can be consumed within extra browsing hours allocated. This cap will be based on a FUP*(fair usage policy) not exceeding the total volume of the bundle purchased.

2.     Do I need to pay more to enjoy the extra browsing hours? 

Answer:  No. Customers will buy the SURFplus bundles at the same price and still enjoy the extra browsing hours. The more you buy the more you get.

3.     What are the extra browsing durations for the various bundles?

Answer: 

4. When does the extra browsing hours start?

Answer:  The Session starts the moment customer successfully purchases the bundle.

5. How do I know my extra browsing hours has commenced?

Answer: Customers will be notified of same with sms which reads;“Dear Customer, you have just been allocated Xhrs of free browsing time as part of our ongoing surfmas offer”

6. Is my extra browsing session separate from my main bundle validity?

Answer:  Yes. The extra browsing session’s validity is different from the validity of your main bundle purchased. However, both validities begin immediately the bundle is purchased.

7. Is there a limit to what I can use the extra browsing hours for?

Answer: No there is no limit. Customers are at liberty to access any content using the extra browsing hours.

8.     Will I be charged from my main bundle during the extra hours?

Answer: No. You will only be charged from your main bundle upon exhaustion/expiration of the extra hours.

9.     Can I buy multiple bundles to earn more extra browsing hours?

Answer:  Yes. Multiple purchases will attract multiple extra hours allocations in separate buckets if the extra browsing hours initially allocated is not either expired or exhausted Priority would be in the order of bundle purchased.

10. Can I rollover my extra browsing hours?

Answer: No. customers can only rollover their main bundles.

11. Will one enjoy the extra browsing hours on purchase of unlimited bundle, Unlimited Night or 10 for 10?

Answer: No. The extra browsing hours is only available on the SURFplus bundles.

12. What will happen when I purchase a SURFplus bundle in addition to my Unlimited Night?

Answer: You will enjoy the extra hours but will be charged from the unlimited Night bundle between 12 midnight and 6 am.

13. What will happen when I purchase a SURFplus bundle in addition to my 10 for 10?

Answer: You will be allocated the extra hours, however 10 for 10 will have first charging priority.

14. Can all surfline customers enjoy the offer?

Answer: The offer targets only consumer customers on the “New prepaid” service class.

15. Can I enjoy the extra browsing hours alongside my winback bonus?

Answer: Yes. First priority will however be on the extra browsing hours.

16. How can customers on the “Individual” service class (old offer) enjoy the offer?

Answer: They will have to migrate to the “New prepaid” service class to enjoy this offer. On a successful migration, all benefits enjoyed on the old plan will be extinguished.

 

*- Fair Usage Policy (FUP) seeks to control excessive usage by defining volume thresholds for the offer. These usage levels are set with the general user experience in mind and also control excessive usage which has the potential to render Surfline’s LTE network unusable.

Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY AGREEING TO THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND YOU AGREE THAT THE FOLLOWING TERMS AND CONDITIONS GOVERN SURFLINE’S CHRISTMAS OFFER

  • The Christmas offer rewards customers with extra browsing hours which comes with an FUP* cap.
  • See below the allocated extra browsing hours and the corresponding FUP* cap for each bundle type.
  • This offer will only be available to consumer customers on the Surfplus offer.
  • This offer shall run for a period of one month from 15th December 2017 to 15th January 2018.
  • On a successful purchase of a Surfplus bundle, customers will be notified via SMS of the extra browsing hours allocated.
  • Extra browsing hours would have up to 24hours validity depending on the bundle purchased.
  • The validity count of the extra hours starts immediately customers successfully purchase the bundle.
  • The first priority of charging would be on the extra browsing hours allocated.
  • The customer would be billed from the main account upon exhaustion of the FUP* capped data.
  • The customer would be billed from the main account upon expiration of the extra hours.
  • The customer would be notified via SMS about the change in billing priority to the main data when the extra hours are either exhausted or expired.
  • Multiple purchases would attract individual multiple extra hours allocations in separate buckets if the extra browsing hours initially allocated is not either expired or exhausted. Priority would be in the order each bundle was purchased.
  • Customers on the Winback offer are not exempted from the offer. Priority will, however, be on the extra browsing hours, if the customer has both the Winback bonus and extra browsing hours.
  • Extra hours allocated for extra browsing cannot be rolled over.
  • A customer with an active unlimited bundle cannot purchase a surfplus bundle, consequently, they will not enjoy the extra browsing hours.
  • Customers with active unlimited Night bundle who purchase a surfplus bundle will enjoy the extra hours but will be charged from the unlimited Night bundle between 12 midnight and 6 am.
  • Customers on purchasing 10 for 10 will NOT be allocated the extra browsing hours. However, if the customer purchases a Surfplus bundle and is allocated the extra browsing hours or already has an active extra browsing hours allocated, then the 10 for 10 bundle would have a higher charging priority.
  • Consumer customers on “Individual” service class will have to migrate to the “New prepaid” service class to enjoy this offer. On a successful migration, all benefits enjoyed on the old plan will be extinguished.

*- Fair Usage Policy (FUP) seeks to control excessive usage by defining volume thresholds for the offer. These usage levels are set with the general user experience in mind and also control excessive usage which has the potential to render Surfline’s LTE network unusable.

how to buy

USSD
option 1
Dial *718*77# and choose "Buy Bundle"
Dial *395# to activate a bundle with mobile money
online
option 2
Log on to MySurfline Portal to buy a bundle
Visit any of our E-partners to buy a bundle
stores
option 3
Visit a Surfline shop near you to activate a bundle

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