FAQs for Surfline Anniversary Bonus Offer(New Accounts)
1. What is
the Surfline Anniversary Bonus Offer about?
Answer: During this offer period, all customers who purchase new devices would be eligible for
15GB bonus data within a period of three months from the date of activation.
2. Who is
eligible for the offer?
Answer: All consumer prepaid accounts activated during the offer period are eligible to enjoy the offer
3. Will
business class accounts activated during the offer period also benefit?
Answer: No, all
business class accounts are exempted from the offer.
4. How do I
get the 15GB bonus after activation?
Answer: The 15GB
bonus data is triggered by topping up with any "All Weather" bundle of at least 6GB.
5. Do I get
all the 15GB bonus once I recharge with any "All Weather" bundle?
Answer: No, the 15GB bonus data is credited in three 5GB allocations for three consecutive top ups made within three months from date of activation base on topping up with at least 6GB "All Wateher" bundle.
6. What would
be the validity for each of the 5GB bonus data allocation?
Answer: Each 5GB
bonus allocation would be valid for 30 days.
7. Can I redeem
all the 15GB allocations in a particular month?
Answer: Yes provided you do three top ups of at least 6GB "All Weather" bundle in that particular month.
8. Can I choose
to spread the 15GB bonus throughout the 3months period?
Answer: Yes, you can do so by topping up or recharging your account at least once each month with at least 6GB "All Weather" bundles within the 3 months period.
9. Will new
accounts be credited with any promotional data upon activation?
Answer: Yes, all newly activated accounts will come
with 1GB promotional data.
10. What will be the validity of the 1GB promotional data?
Answer: The 1GB
promotional data will be valid for 7days.
11. Will I get
the 1GB promotional data in addition to the 15GB bonus?
Answer: Yes, the 1GB
promotional data will be credited upon account activation. In addition you
would enjoy the 15GB bonus data for three consecutive top ups of at least 6GB "All Weather' bundles made within three months from date of activation.
12. What happens
when one buys 1GB data?
Answer: You will be credited with the 1GB valid for 15days but to get the 5GB bonus one should buy at least 6GB "All Weather" bundle.
13. What would
be the priority of usage for the promotional, bonus and main data?
Answer: First usage priority would be on
the promotional, followed by the bonus and the main data.
14. Will I
forfeit the remaining allocations if I do not recharge in a month or two from
date of activation?
Answer: No you
will not miss out on the remaining allocations provided you top up within the
allowable time.
15. Will I have
more than 3months to redeem all my three 5GB allocations if I purchase a bundle
with more than 30 days validity?
Answer: No, you
will still have to redeem all your allocations within 3months regardless of the
validity of your main bundle.
16. Can I
rollover either my promotional or bonus data?
Answer: No ,the promotional or bonus data cannot be
rolled over.
17. Can I share
my promotional or bonus data?
Answer: No, the
promotional or bonus data cannot be shared.
FAQs for Acquisition (Reactivated Accounts)
1. What is the Acquisition
offer about?
Answer:
With the Acquisition offer, all customers who
reactivate their 90 days and above inactive New Prepaid accounts will be
eligible for 15GB bonus data within a period of three months from the date of
reactivation.
2. Who is
eligible for the offer?
Answer: All reactivated
90 days and above inactive New Prepaid accounts after the launch of the offer.
3. Will
business class accounts reactivated after the launch of the offer also benefit?
Answer: No, all
business class accounts are exempted from the offer.
4. How do I get
the 15GB bonus after reactivation?
Answer: The 15GB
bonus data is triggered by topping up with any "All Weather" bundle of at least 6GB.
5. Do I get all
the 15GB bonus when I recharge with any "All Weather bundle?
Answer: No, the
15GB bonus data would be credited in three 5GB allocations within three months
from date of reactivation base on topping up with at least 6GB "All Wateher" bundle.
6. What would
be the validity for each of the 5GB bonus data allocation?
Answer: The 5GB
bonus allocation would be valid for 30 days.
7. Can I redeem
all the 15GB allocations in a particular month?
Answer: Yes provided you do three top ups of at least 6GB "All Weather" bundle in that particular month.
8. Can I choose
to spread the 15GB bonus throughout the 3months period?
Answer: Yes you can do so by recharging
your account once in a month with at least 6GB "All Weather" bundles within the 3 months period.
9. Will
reactivated accounts still be credited with the 1GB promotional data upon
reactivation?
Answer: Yes, all reactivated accounts would automatically
be credited with 1GB promotional data.
10. What will be
the validity of the 1GB promotional data?
Answer: The 1GB promotional datawill be valid for 7days.
11. Will I get
the 1GB promotional data in addition to the 15GB bonus?
Answer: Yes, the 1GB
promotional data will be credited upon account reactivation. In addition you would enjoy the 15GB bonus data for three consecutive top ups of at least 6GB "All Weather' bundles made within three months from date of reactivation.
12. What happens
when I buy 1GB?
Answer: You will be
credited with the 1GB valid for 15days but to get the 5GB bonus one should buy at least 6GB "All Weather" bundle.
13. What will be
the priority of usage for the promotional, bonus and main data?
Answer: First usage priority would be on
the promotional, followed by the bonus and the main data.
14. Will I
forfeit the remaining allocations if I do not recharge in a month or two from
date of reactivation?
Answer: No you will
not miss out on the remaining allocations provided you top up within the
allowable time.
15. Will I have
more than 3months to redeem all my three 5GB allocations if I purchase a bundle
with more than 30 days validity?
Answer: No, you
will still have to redeem all your allocations within 3months regardless of the
validity of your main bundle.
16. Can I
rollover either my promotional or bonus data?
Answer: No, both the promotional and bonus data
cannot be rolled over
17. Can I share
my promotional or bonus data?
Answer:
No, the promotional or bonus data cannot be shared.
