Frequently Asked Questions (FAQs)

1. What is the Easter Offer all about?

Answer:  Surfline’s Easter offer gives you a special bundle with a data volume of 10GB at GHc20, valid for 12 hours from the time of purchase.

2. When will the offer be available for purchase?

Answer: The Easter offer will be available for purchase on 30thMarch, 31st March, 1st April and 2nd April 2018.

3. Do I need to have a bundle before I purchase the Easter offer bundle?

Answer:  No. You can purchase the Easter offer as a standalone bundle – in which case it will be the only active bundle on your account. However, you can also purchase this bundle in addition to an existing regular/main bundle. In this scenario, you will be charged first from the Easter offer bundle before any other bundle is charged.

N.B. Customers cannot purchase this bundle in addition to an unlimited bundle.

4. Can customers on your old offer – Wowerful and Surfprise also enjoy this offer?

Answer:  Yes. All Customers on the “SURF bundles” (old offer) on purchase of the bundle will be migrated to the SURFplus bundles and once migrated, all rights and benefits under the SURF bundle is extinguished and cannot be reversed or restored.

5. Where can I purchase the Easter offer bundle?

Answer:  You can purchase the bundle from any of our sales channel i.e. Shops, MySurfline (self-care portal), USSD and E-partner platforms.

6. Is the Easter promo same as the 10 for 10?

Answer: No. The Easter promo gives you 12hours validity unlike the 6hours for the regular 10 for 10.

7. Will the regular 10 for 10 be available on Sunday, 1st April, 2018?

Answer: No. The regular 10 for 10 bundle will not be available on Sunday 1st April, 2018, instead customers can enjoy the Easter offer.

8. What is the validity of this bundle?

Answer:  The Easter offer bundle will be valid for 12 hours from the time of purchase.

9. Can I gift part or all of this bundle out to another subscriber

Answer: Part or all of the bundle data volume allocated cannot be shared or gifted to another customer.

10. Will unused data on this bundle rollover?

 Answer: Unused data on the Easter offer bundle will not roll over.

11. Can I make multiple purchases?

Answer: Yes, you can make multiple purchases at any point in time. However, the validity of the last bundle purchased will take precedence over the old validity.