Frequently Asked Questions (FAQs)

1.       What is 10 for 10 Offer all about?

Answer:  Surfline’s 10 for 10 offer gives you a special bundle with a data volume of 10GB at GHc10, valid for 6 hours from the time of purchase and available for purchase only on Sundays.

2.       Do I need to have a bundle before I purchase this “special” bundle?

Answer:  No. You can purchase the 10 for 10 offer bundle as a standalone bundle – in which case it will be the only active bundle on your account. However, you can also purchase this bundle in addition to an existing regular/main bundle or video bundle. You will have both the purchased 10 for 10 offer bundle and your regular/main bundle and/or video bundle. In this scenario, you will be charged first from the 10 for 10 bundle before any other bundle is charged.

N.B. Customers cannot purchase this bundle in addition to an unlimited bundle.

3.       Is this bundle available to everyone for purchase?

Answer:  No. The bundle under this offer will only be available to Surfline consumer customers on the Surplus offer.

4.       Can customers on your old offer – Wowerful and Surfprise also enjoy this offer?

Answer:  Yes. All Customers on the “SURF bundles” (old offer) on purchase of the bundle will be migrated to the SURFplus bundles and once migrated, all rights and benefits under the SURF bundle is extinguished and cannot be reversed or restored.

5.       Where can I purchase the 10 for 10 offer bundle?

Answer:  You can purchase the bundle from any of our sales channel i.e. Shops, MySurfline (self-care portal), USSD and E-partner platforms.

6.       Can I also purchase this bundle any day during the weekday?

Answer: No. Under this offer, the bundle will be available for purchase only on Sundays. As such you will be unable to purchase this bundle on any other day.

7.       What is the validity of this bundle?

Answer:  The 10 for 10 offer bundle will be valid for 6 hours from the time of purchase.

8.       Can I gift part or all of this bundle out to another subscriber?

Answer: Part or all of the bundle data volume allocated cannot be shared or gifted to another customer.

9.       Will unused data on this bundle rollover?

Answer: Unused data on the 10 for 10 offer bundle will not roll over.