Currently, Surfline is only offering data services. Our customers can take advantage of a wide range of over-the-top services like WhatsApp, Telegram, Skype and Viber to stay in touch with their friends, family and business associates. Enabling voice services is part of our roadmap and we will let you know as soon as we roll it out
Please contact Surfline Customer Care on 030 274 5777 or visit one of our shops for anyfurther assistance.
Alternatively, take a clear picture of the card, attach and send to us via info@surflinegh.com or any of our social media handles for assistance.
You can explore any of the recharge options listed below:
1. You can purchase bundles conveniently using your Mobile Money account on allnetworks by dialing *718*77# or *365# or *389# on your mobile device.
2. Alternatively, you can buy data bundles via Mobile Apps from our e-partners: Hubtel, ExpressPay, SlydePay or Korba.
3. Visit any of nearest our shops to make direct data purchases.
4. You can purchase bundles conveniently online through MySurfline with a credit or debit card.
5. Buy Surfline scratch cards from any scratch card retail agent and load using theMySurfline account or by *718*77# on your phone.
Yes, all devices will come with a 6-month warranty
Our Shops are open from Mondays to Fridays, from 9:00am to 5:00pm and on Saturdays, from 9:00am to 3:00pm The malls are open on Sundays, from 12noon to 7:00pm.
Our Stores can be located at:
There are many ways to get information about us;
No. You can plug the Wingle into any powered USB outlet to turn it on and use it as a Wi-Fi hotspot.
To connect to a computer via USB:
To Connect via Wi-Fi:
You can change the SSID in the WLAN settings of your Router's admin console.
The Router can take up to 32 users on the wireless connection and 1 device on the LAN/cable port
The MiFi allows up to 10 wireless connections and 1 USB connection at any particular time
Please visit any of our Surfline stores and see our tech support team or call Surfline Customer Care on 0302745777 for assistance with your faulty device.
Surfline LTE devices are plug 'n play, customer-friendly and easy to install. Follow these steps to setup your Router:
Surfline 4G LTE devices are plug 'n play, customer-friendly and easy to install. Here's how to set up your USB dongle:
Surfline will sell 4G LTE connectivity devices including USB modems, Mi-Fis and Wi-Fi routers. In addition to the connectivity devices, we will also sell device accessories to help you get the most out of your Internet experience.
No. There is no installation cost for setting up the service
You can buy credit from any authorised Surfline distributor or contact Customer Care on 0302745777.
Prepaid and postpaid bundles are valid for 30 days. Please note that because of our fast Internet speeds, it is possible to exhaust your bundle before the end of the 30-day period.
You can purchase multiple prepaid bundles on your account through MySurfline. Your data balance will show the total balance across all your purchased bundles. The expiry date will be extended after each purchase.
For prepaid bundles, you can rollover your unused data balance if you activate another bundle within 2 days of the old bundle expiring. If you fail to activate a new bundle within 2 days of the old bundle expiring, you will lose all your unused data balance.
You can check your current bundle usage by logging in to MySurfline and clicking on "My Account" under "Account Information." Once the "My Account Information" page opens, select the Surfline number you want to check and click on "Submit." On the page that opens, click on "Data Balance" to view your current usage. You can also contact Surfline Customer Care on 030 274 5777 or visit one of our stores for assistance with checking your current bundle usage.
You can purchase a bundle by logging in to MySurfline and clicking on "Buy Bundle" under "Plan Management." Once the "Buy Bundle" page opens, follow the instructions to purchase a bundle via a data voucher, using your available credit or using a credit/debit card. You can also contact Surfline Customer Care on 030 274 5777 or visit one of our stores for assistance with purchasing a bundle.
Try to move your access device location while checking the signal indicator bar. Sometimes changing your location can help correct problems with slow connection speeds. For further assistance and troubleshooting advice, please call Surfline Customer Care on 030 274 5777
Yes. All you have to do is plug the Wingle into a USB port on a computer or any USB power outlet and wait for the Wi-Fi LED to turn on meaning the Wi-Fi hotspot is active.
You can change the SSID in the WLAN settings of your MiFI's admin console.
The range of the MiFi is 100m and that of the Router is 150m. Please note that these ranges are based on an ideal situation with no physical obstructions or other interference with the signal
You can visit any of Surfline's stores with a valid national ID to activate your prepaid service.
Try to move your access device location while checking the signal indicator bar. Sometimes changing your location can help correct problems with slow connection speeds. For further assistance and troubleshooting advice, please call Surfline Customer Care on 0302745777.
Surfline LTE devices are plug 'n play, customer-friendly and easy to install. Follow these steps to setup your Mi-Fi:
Yes, so long as your device checks ALL these boxes: 1. LTE-enabled (check the device manual or box) 2. Can operate on LTE band 7, in the 2600MHz frequency range (check the device manual or box) 3. Has a SIM slot 4. Unlocked
Currently, Surfline services are only available within Ghana. Enabling roaming services is part of our roadmap and we will let you know as soon as the service is ready.
Currently the option to port in/out Surfline's network is not available
Surfline's service brings fast data speeds, up to 10x faster than the existing 3G networks.
Surfline's services are currently available in Accra and Tema. We have an aggressive growth plan to move into the rest of Ghana and achieve nationwide coverage as soon as possible.
Surfline's 4G LTE network is designed to provide Ghanaians with fast and reliable internet. Our data service will transform how you connect with friends, family, business associates and colleagues. With Surfline, you can surf more, play more, learn more and do more on any device you use to access the Internet. Specifically you can;
Dial the Surfline USSD Code *718*77# on your phone (without inserting the Surfline SIM Card) --> Select Option 2 --> Enter the serial number sprinted behind the Surfline SIM card.
Your Surfline number will be displayed on the USSD Menu.
You can change the Wi-Fi key in the Wi-Fi section of your Router's admin console.
You can change the Wi-Fi key in the WLAN settings of your MiFi's admin console.
You can track your payment and recharge history through MySurfline.
On the Menu Bar --> Click on My Profile --> Select My Transactions.
You can also contact Surfline Customer Care on 030 274 5777, send an email to info@surflinegh.com or visit one of our shops for assistance with checking your payment and recharge history.
You can put your account on hold if, for example, you are traveling or your device is stolen. The maximum period you can put your account on hold is 90 days.
Putting your account on hold does not affect any existing data on account. The existing data bundle remains active and is still subject to the Terms & Conditions governing the data bundle.
We will send you notifications via either email or SMS (depending on the preferred mode of notification selected at the point of activation) whenever there is an activity on your account.
You can reset your password via MySurfline. Please click on the Forgot Password tab at the MySurfline login page --> Enter your email address used in signing up for the
MySurfline account --> Provide Answers to the Security Questions. You will receive an automated email containing further instructions.
You can also contact Surfline Customer Care on 030 274 5777, send an email to info@surflinegh.com or visit one of our shops for further assistance.
For new Surfline customers, you can set up your username and password by accessing MySurfline (https://mysurfline.surflinegh.com/Selfcare/index.php).
Click on "New Account" to open the new user registration page --> Enter your Surfline Number & Date of Birth provided at point of purchase --> follow the instructions on the page to set up your account and create a username and password.
You will now have access to MySurfline and can manage your account at your own convenience.
Log into our all new MySurfline (https://mysurfline.surflinegh.com/Selfcare/index.php) with your Username and Password to manage your account, view your account details, recharge your account or check your transaction history, account balance and more.
Alternatively, dial the Surfline USSD Code *718*77# on your phone (without inserting the Surfline SIM Card into your phone), Select Option 1, Enter your Surfline number.
Use the assigned numerical values to select the account related activity you intend to undertake.
Please contact Surfline Customer Care on 0302745777, send a request via mail to info@surflinegh.com, or visit one of our stores for assistance.
You may also contact us on our social media channels via Twitter: @SurflineGH / @asksurfline, Facebook: @SurflineLTE, Instagram: @surflinegh.
Surfline is not responsible for replacing a lost / stolen device. You may however contact Surfline Customer Care on 0302745777 or visit any of our stores for support.
