Unlimited Bundle

TERMS AND CONDITIONS FOR UNLIMITED OFFER-SURFMAS EDITION

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY AGREEING TO THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND YOU AGREE THAT THE FOLLOWING TERMS AND CONDITIONS GOVERN YOUR PARTICIPATION IN SURFLINE’S “UNLIMITED OFFER”.

In offering an unlimited plan to customers we would like to avoid the heavy users from hoarding network capacity and degrading overall user experience. Our Fair Usage Policy seeks to control excessive usage by defining speed and volume thresholds for the unlimited offer.

These usage levels are set with user experience in mind and should not render Surfline’s LTE network unusable. On reaching the fair usage level, the plan speed would be rationalized (reduced from the uncapped data speed) for the rest of the validity period to a set cap. The speed would again be uncapped once the validity of unlimited offer expires.

Under Fair Usage Policy the following applies:

  • Customers will have unlimited access to the internet for thirty (30) days with a fair usage threshold on volume of 100GB.
  • Customers who exhaust the allocated threshold before the expiry of the offer, will continue to enjoy unlimited access to the internet at a deprioritized speed of up to 1mbps until their validity is due.
  • Customers who purchase the unlimited offer CAN ONLY purchase another bundle when they exhaust the allocated volume while the current unlimited offer is still valid.
  • Customers on this unlimited offer bundle CANNOT share their 100GB cap data with the bundle-sharing feature, however customers who have an active 30 days and above uncapped bundle alongside the unlimited can share that (refer to T&C on Gift data or data sharing).
  • Customers with active 30 days and above uncapped bundles will have their remaining validities extended by 30 days on purchase of the unlimited bundle.
  • Existing customers who are on the SURF bundles CANNOT enjoy this offer. They will have to migrate to the SURFPlus bundles to enjoy the benefits, and once migrated to the SURFPlus bundles, all rights and benefits under the SURF bundle is extinguished

1. How does the Unlimited bundle work?

Customers enjoy unlimited internet access 24/7 with 4G LTE speeds valid for 30days.

2. Who is eligible to purchase the unlimited bundle?

New and existing customers on SURFplus.

3. Can a Wowerful or SURFprise customer buy the unlimited bundle?

Existing customers who are on Surfbundles (WOWerful or SURFPrise) will have to migrate to the SURFplus plan to enjoy this offer. However by migrating they will no longer enjoy the benefits of their old plan.

4. How do I activate an UNLIMITED bundle?

To activate this bundle, purchase the Unlimited bundle from Surfline Shops, MySurfline (Self-care portal) or via our E-partner platforms.

5. Can I activate the UNLIMITED bundle and activate another Surfplus bundle simultaneously?

No, once you activate an UNLIMITED bundle, you can not activate a Surfplus bundle simultaneously.

6. Will my data usage be capped?

No. However a fair usage policy applies. Refer to T&Cs for more information.

7. Will my unlimited access cover every activity I conduct over the internet? i.e. downloading, streaming etc?

Yes

8. What happens when I have an existing data and I purchase an unlimited bundle?

Your unlimited bundle will now have precedence over your existing data. This means you will now be charged from unlimited bundle and not your existing data. Your existing data if unexpired will be charged after your unlimited bundle expires.

9. How much does it cost?

GHc350

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