TERMS AND CONDITIONS FOR UNLIMITED OFFER-SURFMAS EDITION

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY AGREEING TO THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND YOU AGREE THAT THE FOLLOWING TERMS AND CONDITIONS GOVERN YOUR PARTICIPATION IN SURFLINE’S “UNLIMITED OFFER”.

In offering an unlimited plan to customers we would like to avoid the heavy users from hoarding network capacity and degrading overall user experience. Our Fair Usage Policy seeks to control excessive usage by defining speed and volume thresholds for the unlimited offer.

These usage levels are set with user experience in mind and should not render Surfline’s LTE network unusable. On reaching the fair usage level, the plan speed would be rationalized (reduced from the uncapped data speed) for the rest of the validity period to a set cap. The speed would again be uncapped once the validity of unlimited offer expires.

Under Fair Usage Policy the following applies:

• Customers will have unlimited access to the internet for thirty (30) days with a fair usage threshold on volume of 100GB.
• Customers who exhaust the allocated threshold before the expiry of the offer, will continue to enjoy unlimited access to the internet at a deprioritized speed of up to 1mbps until their validity is due.
• Customers who purchase the unlimited offer CAN ONLY purchase any bundle (capped or uncapped) when they either exhaust the allocated data volume within the validity period or after expiration of the unlimited offer
• Customers on this unlimited offer bundle CANNOT share their 100GB cap data with the bundle-sharing feature, however customers who have an active 30 days and above uncapped bundle alongside the unlimited can share that (refer to T&C on Gift data or data sharing).
• Customers with active 30 days and above capped bundles will NOT have their remaining validities extended on purchase of the unlimited offer.
• Existing customers who are on the SURF bundles CANNOT enjoy this offer. They will have to migrate to the SURFPlus bundles to enjoy the benefits, and once migrated to the SURFPlus bundles, all rights and benefits under the SURF bundle is extinguished.
• The unlimited offer is automatically deactivated at the purchase of a capped bundle when the allocated volume is exhausted within the validity period unless another unlimited offer is purchased​.
• The unlimited offer has priority over all other bundles until it expires or it is deactivated upon request or deactivated upon the purchase of a capped bundle at the exhaustion of the allocated volume.

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