PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY AGREEING TO THESE TERMS AND CONDITIONS, YOU ACKNOWLEDGE THAT YOU HAVE READ AND YOU AGREE THAT THE FOLLOWING TERMS AND CONDITIONS GOVERN YOUR PARTICIPATION IN SURFLINE’S “UNLIMITED OFFER”.
In offering an unlimited plan to customers we would like to avoid the heavy users from hoarding network capacity and degrading overall user experience. Our Fair Usage Policy seeks to control excessive usage by defining speed and volume thresholds for the unlimited offer.
These usage levels are set with user experience in mind and should not render Surfline’s LTE network unusable. On reaching the fair usage level, the plan speed would be rationalized (reduced from the uncapped data speed) for the rest of the validity period to a set cap. The speed would again be uncapped once the validity of unlimited offer expires.
Under Fair Usage Policy the following applies:
Customers enjoy unlimited internet access 24/7 with 4G LTE speeds valid for 30days.
New and existing customers on SURFplus.
Existing customers who are on Surfbundles (WOWerful or SURFPrise) will have to migrate to the SURFplus plan to enjoy this offer. However by migrating they will no longer enjoy the benefits of their old plan.
To activate this bundle, purchase the Unlimited bundle from Surfline Shops, MySurfline (Self-care portal) or via our E-partner platforms.
No, once you activate an UNLIMITED bundle, you can not activate a Surfplus bundle simultaneously.
No. However a fair usage policy applies. Refer to T&Cs for more information.
Your unlimited bundle will now have precedence over your existing data. This means you will now be charged from unlimited bundle and not your existing data. Your existing data if unexpired will be charged after your unlimited bundle expires.