Service Delivery Officer

Key Accountabilities
  • Assist, persuade and address customer’s needs in selecting and purchasing required products in the shop.
  • Describe product’s features/benefits and demonstrate usage/operation of products to customers.
  • Answer/address customers’ questions – Provides information concerning specifications, warranties, prices, maintenance of products and delivery options.
  • Suggest applicable and appropriate upsells to help customers walk out the door with everything they need.
  • Learn how products i.e. devices work and how to troubleshoot issues with customers and remain knowledgeable of all Surfline products/services to facilitate sales efforts.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure satisfaction.
  • Open customer accounts by recording account information and maintaining customer records by updating account information.
  • Perform sales activities to new and/or existing customers to achieve or exceed assigned revenue objectives.
  • Meet weekly, monthly and quarterly sales quotas.
  • Adhere to all safety rules and regulatory standards in the service centre.
  • Be responsible for cash collection (from sales) and daily reconciliation of assigned stocks.
  • Any other duties assigned by line manager.
Person Specification
  • HND, Bachelor’s Degree or equivalent certificate in any field
Knowledge &Experience:
  • Reasonable level of IT literacy and very good understanding of devices, terminals and mobile broadband.
  • Sales experience is a plus.
  • Strong commitment to providing exceptional customer service.
  • Ability to build and maintain strong relationships.
  • Experience in telecommunications or mobile industry desirable.
  • Able to operate in a performance driven organisation.
  • Fluent in English.


  • Strong customer focus
  • Excellent interpersonal skills
  • Strong analytical and problem solving skills
  • Strong negotiation skills
  • Excellent planning and organisational skills
  • Sets high personal standards and is goal oriented
  • Excellent and effective communications skills, written and verbal
  • Team player


  • Reliable
  • Flexible-Able to work long hours when required
  • Physically fit to undertake tasks

apply now

Interested and qualified candidates should send their Curriculum Vitae by:
July 26, 2021
Kindly indicate the job position in the email subject and note that only short listed applicants will be contacted.
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Service Delivery Officer