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NOC Engineer

KEY ACCOUNTABILITIES

  • Participates in a 24x7 rota for monitoring and surveillance of LTE and Enterprise Networks
  • Participates in a 24x7 rota, providing support for field engineers and level 2 experts
  • Manages customer complaints received from customer care till resolution of complaint
  • Raises tickets and correctly assigns them to the respective team responsible for the resolution of such problem
  • Escalates reported issues as per escalation matrix
  • Manages notifications to all stakeholders during incident management
  • Handles multiple concurrent tasks with minimal supervision
  • Responsible for the preparation of hand-over reports at the end of each shift
  • Provides periodic reports on network utilization and outage to the NOC Manager
  • Performs any other functional related task or project as may be assigned by line manager.
  • Performs any other functional related task or project as may be assigned by line manager.

EDUCATION

The ideal candidates must have either:

BSc Electrical/Electronic Engineering

BSc Telecommunication Engineering

BSc Computer Engineering

BSc Computer Science

EXPERIENCE, SKILLS AND ABILITIES

  • Minimum 3 years working in a NOC Environment
  • Knowledge of 2G/3G/4G networks preferably 4G
  • Fault and Incident Management skills
  • Network Diagnostic Skills
  • IP/MPLS, Ethernet

PERSONAL QUALITIES

  • Must be a very proactive professional.
  • Must be a good team-player
  • Must have good attitude towards work
  • Understands basic principles of public relations and the communication industry
  • Must have good presentation and communication skills– both verbal and written
  • Creative and innovative thinker

DISPOSITION

Ability to work extended hours.

apply now

Interested and qualified candidates should send their Curriculum Vitae by:
February 3, 2020
Email: careers@surflinegh.com
Kindly indicate the job position in the email subject and note that only short listed applicants will be contacted.
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NOC Engineer