1. What are the Big Xtra packages?

Answer: The Big Xtra are new packages introduced to give customers an all-round unrestricted internet access all month long.

2. How many packs are available under the Big Xtra?

Answer: 3, namely Standard, Super and Ultra.

3. What differentiate the 3 Big Xtra packs?

Answer: The difference in the various packs has to do with the daily threshold allocations, that is 15GB for the standard, 21.67GB for Super and 30GB for Ultra

4. Can I still browse after exhausting my daily allocation?

Answer: Yes. Customers can still browse for the remainder of the day at a throttled speed of 1Mbps upon exhausting their daily threshold once they buy an extension bundle also known as a booster bundle.

5. What can I do with the Extension or booster bundle

Answer: The extension or booster bundle gives you continues UNLIMITED access to the internet even after exhausting your daily bundle with no limit on speed and volume up until midnight when your normal daily allocation kicks in.

6. What time will my daily threshold allocations be made?

Answer: The reset of the daily threshold occurs at midnight 00:00am each day.

7. Who can purchase the Big Xtra bundles?

Answer: All new customers on the Big Xtra service class as well as existing customers who migrate to the same service class.

8. What happens to the remaining data I had on the old plan upon successful migration to the Big Xtra service class?

Answer: Customers are advised to exhaust all of their data buckets on the old plans before migrating to the Big Xtra service class, successful migration implies forfeiting of the remaining data and all others benefits associated with the old plans.

9. Can I revert to my old plan after migrating to the Big Xtra plan?

Answer: Yes. Customers can revert to their old plans after 30 days by which time their Big Xtra bundle had expired.

10. What is the validity of the Big Xtra bundle?

Answer: The Big Xtra bundle is valid for 30 days.

11. Where can I buy the Big Xtra bundles?

Answer: The Big Xtra bundles are available for purchase on all our sales channels.

THE TERMS AND CONDITIONS CONTAINED IN THIS DOCUMENT APPLY TO ANY PERSON WHO PURCHASES AND/OR USES THE ALWAYS ON BUNDLES. BY PURCHASING AND/OR USING ANY OF THE ALWAYS ON BUNDLES YOU AGREE TO THESE TERMS AND CONDITIONS.  

FOLLOWING TERMS AND CONDITIONS GOVERN SURFLINE’S ALWAYS ON BUNDLES.

1.1 Introduction

• The Big Xtra solution will give consumers enough capacity at competitive prices with improved service quality to keep customers always connected all month long.

1.2 Eligibility

• The Big Xtra bundles will only be available on the new “Big Xtra” service class.
• Existing customers on “Individual”, “New Prepaid “and “Business” services class will have to migrate to the “Big Xtra” service class to enjoy the new bundles. On a successful migration, all benefits enjoyed on the old plans will be extinguished.

1.3   Bundle Mechanics

• Each bundle type would have a separate daily allocation.
• The respective daily allocation resets to the default at 12am each day irrespective of the remaining data from the previous day’s allocation.
• The daily allocation is credited at midnight 00:00:00am every day.
• Should customers exhaust the daily allocation, you continue to browse at a throttled speed of 1Mbps, or you may purchase an extension/booster bundle to get faster speeds and connection to the internet.

1.4   Validity/Roll Over

• The Big Xtra bundles have 30 days validity.
• The daily data allocation is not rolled over.
• Big Xtra bundles cannot be transferred.

1.5   Usage/Billing

• The daily threshold allocation will have a higher usage priority over any bonus data.