1. What are the AlwaysOn packages?

Answer: The AlwaysOn are new packages introduced to give customers an all-round unrestricted internet access all month long.

2. How many packs are available under the AlwaysOn?

Answer: 3, namely Standard, Super and Ultra.

3. What differentiate the 3 AlwaysOn packs?

Answer: The difference in the various packs has to do with the daily threshold allocations, that is 10GB for the standard, 15GB for Super and 20GB for Ultra

4. Can I still browse after exhausting my daily allocation?

Answer: Yes. Customers can still browse at a throttled speed of up to 1Mbps for the remainder of the day upon exhausting their daily threshold.

5. Can I rollover or transfer my daily allocation?

Answer: No. The AlwaysOn bundles cannot either be rolled over or transferred.  

6. What time will my daily threshold allocations be made?

Answer: The reset of the daily threshold occurs at midnight 00:00am each day.

7. Who can purchase the AlwaysOn bundles?

Answer: All new customers on the AlwaysOn service class as well as existing customers who migrate to the same service class.

8. What happens to the remaining data I had on the old plan upon successful migration to the AlwaysOn service class?

Answer: Customers are advised to exhaust all of their data buckets on the old plans before migrating to the AlwaysOn service class, successful migration implies forfeiting of the remaining data and all others benefits associated with the old plans.

9. Can I revert to my old plan after migrating to the AlwaysOn plan?

Answer: Yes. Customers can revert to their old plans after 30 days by which time their AlwaysOn bundle had expired.

10. What is the validity of the AlwaysOn bundle?

Answer: The AlwaysOn bundle is valid for 30 days.

11. Where can I buy the AlwaysOn bundles?

Answer: The AlwaysOn bundles are available for purchase on all our sales channels.

THE TERMS AND CONDITIONS CONTAINED IN THIS DOCUMENT APPLY TO ANY PERSON WHO PURCHASES AND/OR USES THE ALWAYS ON BUNDLES. BY PURCHASING AND/OR USING ANY OF THE ALWAYS ON BUNDLES YOU AGREE TO THESE TERMS AND CONDITIONS.  

FOLLOWING TERMS AND CONDITIONS GOVERN SURFLINE’S ALWAYS ON BUNDLES.

1.1 Introduction

• The AlwaysOn solution will give consumers enough capacity at competitive prices with improved service quality to keep customers always connected all month long.

1.2 Eligibility

• The AlwaysOn bundles will only be available on the new “AlwaysOn” service class.
• Existing customers on “Individual”, “New Prepaid “and “Business” services class will have to migrate to the “AlwaysOn” service class to enjoy the new bundles. On a successful migration, all benefits enjoyed on the old plans will be extinguished.

1.3   Bundle Mechanics

• Each bundle type would have a separate daily allocation.
• The respective daily allocation resets to the default at 12am each day irrespective of the remaining data from the previous day’s allocation.
• The daily allocation speed is not throttled, however the speed after hitting the daily threshold is throttled to up to 1Mbps.

1.4   Validity/Roll Over

• The AlwaysOn bundles have 30 days validity.
• The daily data allocation is not rolled over.
• AlwaysOn bundles cannot be transferred.

1.5   Usage/Billing

• The daily threshold allocation will have a higher usage priority over any bonus data.